1. Can my order be changed or cancelled once it has been placed?
If your order has not been released to the recipient we would be more than happy to make any changes or cancel the order. Changes cannot be made on the day of shipping or delivery.

2. Will I get an order confirmation?
If you have provided us with a valid email address, you will receive an automated E-mail confirmation the moment you place the order. If your order is placed after business hours i.e.: 9 Am to 6 PM IST, you will receive your confirmation on the next available business day.

3. I placed my order and did not receive an email confirmation. What happened?

If you did not receive an email confirmation it is possible that the email address may have been entered incorrectly. It is also possible that the email bounced back because of a full mailbox or it entered a bulk folder or spam guard folder. If your order was placed after business hours, you will receive your confirmation the next available business day.

4. What Credit Card types are accepted?
We accept Visa, MasterCard and American Express,diner's,JCB and all debit cards of Indian Banks.

5. When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged on the day of purchase.

6. Can I send flowers anonymously?
We prefer that all orders have a signature on the personalized message, although it is ultimately your decision. If a recipient contacts our customer service department questioning the sender of the flowers, we are unable to reveal any sender information due to our privacy policy.

7. How far in advance can I place my order?
You can place your order up to 30 days in advance from the delivery date.